Shipping policy

Shipping Policy

At Figurobot, we are committed to delivering your products safely and efficiently. This Shipping Policy outlines our shipping methods, delivery times, and related information.

1. Shipping Coverage

We currently provide worldwide shipping and deliver to customers around the globe.

Please ensure that your shipping address is accurate and complete when placing your order. Figurobot is not responsible for delays caused by incorrect or incomplete address information.

2. Processing Time

Orders are processed after payment confirmation.

For most products, orders will be prepared and shipped within the estimated processing timeframe shown on the product page.

For limited-edition products, pre-orders, or newly launched products, production and fulfillment timelines may vary. Any specific estimated shipping dates will be communicated on the relevant product page.

3. Delivery Time

For most regions, orders typically arrive within:

7–10 business days after shipment.

Delivery times may vary depending on your location, customs procedures, local carriers, and other factors.

Remote areas or locations with limited transportation services may require additional delivery time. 

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and shipping method.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs charges, taxes, or import fees are the responsibility of the customer unless otherwise stated.

Customs processing may occasionally cause additional delays, which are outside of Figurobot’s control.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow some time for tracking information to update after shipment.

7. Shipping Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

Customs inspections
Weather conditions
Carrier delays
Incorrect shipping information
Other circumstances beyond our control

We appreciate your patience and understanding in such situations.

8. Contact Us

If you have any questions regarding your shipment, please contact our support team:

Email: support@figurobot.com